Frequently asked questions
Everything you may want to know before you begin.
If your question is personal to an order or account, the support link at the bottom of this page will take you to the right place.
Annie gathers the people, places, sayings, memories and feelings that make the story specific. The song is built from that information rather than inserting a name into a generic template.
No. Speak naturally about the person and the story. You can give musical preferences if you have them, but you do not need technical knowledge.
The song-production system is intended to support many languages. The first marketing website is in English while approved translations are prepared. Language availability will be confirmed before a paid order.
It begins after the required story information and the order are confirmed. Time spent gathering missing details is separate from the processing stage.
The applicable processing information will be confirmed with the order. Complexity, missing information, requested changes, technical problems or circumstances outside reasonable control can affect timing.
Revision and correction options follow the selected package and the terms confirmed before payment. Collect related changes into one clear request whenever possible.
Standard includes an MP3. Deluxe adds a high-quality WAV, instrumental version, cover artwork, printable lyric keepsake and an unlisted gift-reveal page. Ultimate adds an alternate musical treatment, full lyric video and additional sharing files. The current checkout summary confirms the final inclusions.
Streaming release is not advertised as a current inclusion until the distribution, rights and administration process is fully operational.
The conversation and supplied materials are used to create and manage the song. They are not presented publicly as customer content without permission. More detail appears in the Privacy Policy.
The launch service is an AI-assisted digital creation service and does not promise an outside singer, band or musician. The finished deliverables are those described in the selected package.
Because work is personalised and may begin quickly, change-of-mind cancellation can be limited once production starts. This does not remove any rights that cannot legally be excluded under the Australian Consumer Law.
Yes. The broader product is designed to allow collaboration, although the complete collaboration workflow may be introduced after the first public release.
Speak with Annie in your language.
Your lyrics and song can be created in that language too. Availability is confirmed for the complete workflow before ordering.
Still deciding?
You can meet Annie before you have every answer.
Start the conversation, pause when you need to and return to the next step when you are ready.