Delivery & refunds
What to expect when a personalised order begins.
This is pre-launch guidance, not a substitute for the final policy shown before payment. Package inclusions, delivery information and cancellation points must be confirmed in checkout.
1. When work begins
A personalised project can begin soon after payment and after the required story information is confirmed. The checkout should explain whether you ask for immediate performance and how that affects any change-of-mind option.
A delivery target begins only from the point defined in the order—not while essential information, permissions or decisions remain outstanding.
2. Delivery
Finished items are intended to be made available through the private project area in the formats included with the selected package. You are responsible for downloading and safely keeping the files after they become available.
Complex requests, revisions, missing information, safety concerns, service interruptions or events outside reasonable control can affect timing. Material delays should be communicated with a realistic next update rather than an unreliable countdown.
3. Corrections and revisions
A revision round means one collected request within the scope of the package. Check names, relationships, dates, places and pronunciation carefully and combine related changes into a clear list.
A new recipient, substantially different story, new musical direction after approval or other major change may be new work rather than a correction. The service should explain that before charging anything further.
4. Cancellations and change of mind
Because the work is personalised, a change-of-mind cancellation may become limited once performance has begun. The final checkout terms must identify the relevant point clearly.
This does not remove any refund, repair, replacement, re-performance or other remedy that cannot lawfully be excluded.
5. Problems with the service
If files are inaccessible, facts were implemented incorrectly or the delivered service does not match the confirmed order, contact support promptly with the account email and project or order reference.
Send support requests to support@yourgiftisasong.com. Never send a password, one-time code or complete payment-card number.
6. Before launch
The legal entity, address, effective date, package-specific targets, payment-provider process and cancellation mechanics still require operational and legal verification before checkout should accept payment.