Delivery, Revisions and Refunds

Delivery timing begins only when the final prompt confirms that we have received everything required to begin. Before that confirmation, we may still be waiting for answers, package selection, payment, photographs or other necessary material.

The confirmation will use wording such as: “Thank you—we’ve received everything. We’ll now start working on your song.”

• Standard: target delivery within three days.
• Deluxe: target delivery within 24 hours.
• Ultimate: priority target delivery within two hours.

Unless specifically stated otherwise during checkout, these periods run continuously rather than only during business hours.

A target may be affected by unusual complexity, missing or contradictory information, unusable uploads, a requested safety or rights review, customer changes after confirmation, technical outages, provider interruptions or events outside reasonable control.

If a material delay becomes apparent, we will take reasonable steps to explain the issue and provide an updated estimate. A delay will be handled consistently with any rights that apply under the Australian Consumer Law.

The first delivery may be a review version. Package-specific final files are provided after any included correction process is complete. Revision time is separate from the original creation target.

Customers should download final files and keep a secure personal copy. Private hosting or download access may not be permanent unless the order expressly says it is.

• Standard includes one collected round of lyric corrections.
• Deluxe includes two collected rounds of lyric corrections.
• Ultimate includes three collected rounds of lyric corrections.

Each round should contain one organised list of reasonable factual, pronunciation or wording changes. Splitting one list across repeated messages does not create additional rounds.

A correction does not include changing the recipient, replacing the core story, requesting a substantially different song after approving the direction, or adding significant new content that was not supplied before production. We may quote additional work before proceeding.

If we made a clear factual error despite receiving correct and unambiguous information, we will take reasonable steps to correct it without treating that correction as customer change-of-mind work.

Ultimate includes one qualifying full-song remake using the same recipient and core story. The request must be made within the stated review period and provide one clear replacement direction.

The remake does not create unlimited alternate versions and does not cover a new recipient, new event, materially new story or repeated changes after the replacement direction is approved.

We may pause a project while waiting for required information, approval or corrections. Customer response time does not count against our delivery or revision time. If a customer does not respond for an extended period, we may archive the project after reasonable notice.

If you cancel before personalised production begins, we will ordinarily provide a refund. Because work may begin immediately after final confirmation, contact accounts@yourgiftisasong.com as soon as possible.

Once work begins, a change-of-mind refund may be reduced by the reasonable value of work performed and non-recoverable costs. After substantial or complete personalised performance, a change-of-mind refund may not be available.

Australian Consumer Law remedies depend on the nature and seriousness of a problem. A minor problem may be addressed by correcting or resupplying the affected service within a reasonable time. A major problem may give the consumer rights that can include cancellation and a refund, or compensation as provided by law.

We may reasonably assess the issue before providing a remedy. Nothing in this policy replaces or removes consumer guarantees that apply by law.

Email support@yourgiftisasong.com with the account email, project identifier, a clear description and any relevant file or screenshot. Payment or refund administration can be sent to accounts@yourgiftisasong.com.