Privacy Policy

HiGoTec Pty Ltd operates Your Gift Is a Song. We are based in Queensland, Australia. Privacy enquiries can be sent to privacy@yourgiftisasong.com.

Depending on how you use the service, we may collect:

• name, email address, account, authentication and contact information;
• billing, transaction, currency, promotion and refund information, while full card details are handled by the relevant payment provider;
• conversations with Annie, transcripts, instructions, song briefs and revision requests;
• names, relationships, memories and other information about the intended recipient or people mentioned in a story;
• photographs, audio, video or other files you choose to upload;
• support, partner and competition communications;
• IP address, approximate country, browser, device, security events and website usage information; and
• consent, terms version and communication preferences.

A personalised story commonly mentions people who are not the account holder. Before supplying another person’s private, sensitive or identifying information, consider whether it is necessary and whether you have an appropriate reason or permission to provide it.

Do not submit information that would create an unreasonable safety, privacy or legal risk. We may remove or decline content where reasonably necessary.

We collect information directly when you create an account, speak with Annie, complete a prompt, upload a file, purchase a service or contact us. We also collect limited technical information automatically through server logs, cookies and security tools. A collaborator or partner may provide information where the service permits and they have authority to do so.

We use information to:

• create, deliver, revise and manage personalised songs and related files;
• operate accounts, authentication, carts, checkout, payments and support;
• identify currency and protect against fraud, misuse and security threats;
• communicate about an order, account, application or request;
• improve reliability, accessibility and customer experience;
• keep records, resolve disputes and comply with legal obligations; and
• send marketing only where permitted and provide an appropriate way to opt out.

We do not sell customer stories or personal information.

Customer conversations and instructions may be sent to contracted AI service providers to transcribe speech, understand the brief and create song-related output. Only information reasonably required for the relevant function should be processed.

Do not provide unnecessary sensitive information. Automated output may be reviewed, corrected or regenerated as part of delivering the service and managing safety.

We may disclose relevant information to providers supporting hosting, storage, AI processing, payments, email, security, analytics, professional advice and legal compliance. Some providers or their systems may be located outside Australia, including in the United States or other countries where they operate.

We may also disclose information with consent, to complete a customer-requested action, during a legitimate business restructure, or where required or authorised by law. Service providers are expected to handle information only for agreed purposes and with appropriate safeguards.

Songs, stories, photographs and reaction videos are private by default within the customer service. We will not intentionally publish identifiable customer content for advertising, samples, a competition or social media without appropriate permission.

If you choose to share a private link or file, people who receive it may copy or redistribute it. Consider the privacy of everyone mentioned before sharing publicly.

Necessary cookies may keep you signed in, protect forms, remember selected currency and maintain order state. Optional analytics or advertising technologies will be introduced only with the consent controls required for the relevant region.

Cloudflare or another security provider may supply an approximate country code. Unknown, anonymous or unsupported locations default to US dollars. A manual currency choice may be stored in a cookie and validated later during checkout.

We use reasonable technical and organisational safeguards appropriate to the information and service, including access controls, secure connections, account controls, monitoring and separation of public content from private systems.

No internet service can promise absolute security. If you believe an account or private link has been compromised, contact support@yourgiftisasong.com promptly.

We retain information for as long as reasonably needed to deliver and support the service, maintain transaction and legal records, resolve disputes, protect systems and meet legal obligations. Different information may have different retention periods.

You may request account or content deletion. Some information may need to be retained where required by law, necessary for legitimate records or technically present for a limited period in secure backups.

You may ask to access or correct personal information we hold about you. We may need to verify identity and may refuse or limit a request where the law permits, explaining the reason where required.

Send requests to privacy@yourgiftisasong.com.

Send a privacy complaint with enough detail for us to investigate to privacy@yourgiftisasong.com. We will acknowledge and respond within a reasonable period.

If you are not satisfied, you may be entitled to contact the Office of the Australian Information Commissioner through oaic.gov.au or another regulator with jurisdiction.

Accounts and purchases are for adults. A song may be created for a child, but the adult customer is responsible for information supplied about that child and for obtaining any permissions required before uploading or publishing the child’s image, voice or other personal information.

We may update this policy as technology, service providers, practices or legal requirements change. The current version applies from the date published on this page.

Privacy Officer
HiGoTec Pty Ltd
PO Box 278
Fortitude Valley QLD 4006
Australia
privacy@yourgiftisasong.com